Service Delivery Policy
Effective Date: 19 August 2026Aromyst sells a service, not a physical product. Nothing is shipped. This explains what you receive after paying, and when.
1. Getting started
After your payment is confirmed, we contact you within 1 business day to begin. Onboarding is a short conversation about your business, your customers, and what you want the month to achieve.
Work on your content begins within 3 business days of that conversation, once we have access to your accounts and your brand materials.
2. What arrives during the month
Each package covers one calendar month of work. Posts are spread through the month on an agreed schedule rather than delivered in one batch:
- Foundation — 10 designed posts, managed Facebook and Instagram, ad campaigns, monthly summary
- Momentum — 25 designed posts, plus Google Business Profile management and monthly review calls
- Dominance — 30 designed posts, plus reputation management, on-demand design support and priority response
The full contents of each package are listed on our home page.
3. Approvals
You see content before it goes out. We send it for approval ahead of the posting date so there is time to change anything.
4. Reporting
At the end of each month you receive a summary of what was published, how it performed, and what we suggest for the following month.
5. Talking to us
Email start@aromyst.co or WhatsApp +960 999 1856. We reply within 1 business day, and same-day for clients on Dominance.
6. If something is late
If we fall behind, we make it up within the same month or carry it into the next at no cost. If we cannot, see our Refund Policy.