Refund & Cancellation Policy
Effective Date: 19 August 2026We would rather sort a problem out than keep money from an unhappy client. This explains when you get a refund and how to ask for one.
1. Before work starts
If you have paid for a month and we have not yet started — no content planned, designed or posted — you can ask for a full refund. Please ask within 7 days of paying.
2. After work has started
Once we have begun producing work for the month, that month is generally not refundable, because the design and planning time has already been spent.
If we have delivered only part of what the package promised, tell us. We will either finish it, carry the balance to the following month, or refund the part we did not deliver. Which of the three is your choice.
3. If we cannot deliver
If we stop being able to serve you mid-month — for any reason on our side — we refund the unused part of that month in full, without being asked.
4. Advertising budget
Money already spent with Facebook, Instagram or Google cannot be refunded by us, because it has gone to the platform and been used. Any ad budget you have given us that has not yet been spent is returned in full.
5. Duplicate or failed payments
If you are charged twice, or charged for something you did not buy, tell us and we will refund it in full. No conditions and no time limit.
6. How to ask
Email start@aromyst.co or WhatsApp +960 999 1856 with the package you bought and the date you paid. You do not need to give a reason.
7. How long it takes
We respond within 2 business days. Approved refunds are sent back to the card you paid with, and normally appear within 7 to 14 business days depending on your bank. Refunds always go back to the original card — we cannot send them anywhere else.